Terms of service

Terms of Service

Last Updated: October 3, 2026

Welcome to Clynta.shop. These Terms of Service govern your use of our website and your purchase of products from our store.

By accessing or using Clynta.shop, placing an order, or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Clynta.shop

Clynta.shop is an online retail store offering children's costumes and other products through our website.

Throughout these Terms, the words "we," "us," "our," and "Clynta.shop" refer to the store and its operators. The words "you," "your," and "customer" refer to the person using our website or purchasing our products.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally able to enter into a binding agreement under the laws applicable to you.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • If you are under the applicable age to make purchases independently, you have permission from a parent or legal guardian where required.

3. Use of Our Website

You agree not to:

  • Use our website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the operation or security of the website.

  • Introduce viruses, malware, or other harmful material.

  • Copy, reproduce, modify, or exploit website content without permission.

  • Use automated systems to access or collect information from our website without authorization.

  • Provide false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colors, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.

  • Minor differences may occur between photographs and the actual product.

  • Product availability may change without notice.

  • Measurements and sizing information should be reviewed carefully before ordering.

  • We may correct errors or inaccuracies in product information when identified.

If a material error affects an order, we may contact you to discuss the available options.

5. Children's Costumes

Our products may include children's costumes intended for dress-up, parties, events, or similar purposes.

Customers are responsible for selecting an appropriate size and supervising children while costumes or costume accessories are being used.

Costumes and accessories should be used only for their intended purpose and in accordance with any care or safety instructions supplied with the product.

Costumes are not automatically intended to provide protection or serve as safety equipment unless specifically stated in the product description.

6. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase.

  • Discontinue products.

  • Change product specifications or information.

  • Correct inventory errors.

  • Cancel an order where a product is unavailable.

If we cancel an order because the product is unavailable, we will provide an appropriate refund for the amount paid for the cancelled item.

7. Prices

Product prices are displayed on our website at the time of purchase.

Prices may change at any time without prior notice. A price change will not affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.

Unless specifically stated otherwise, prices may not include taxes, duties, customs charges, or other fees that may apply depending on the customer's location.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • Product availability issues.

  • Pricing or listing errors.

  • Payment problems.

  • Suspected fraud or unauthorized transactions.

  • Incorrect customer information.

  • Shipping restrictions.

  • Violations of these Terms.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

9. Customer Information

You are responsible for providing accurate information when placing an order, including:

  • Full name

  • Delivery address

  • Email address

  • Telephone number where required

  • Payment information

  • Any other information necessary to process your order

We are not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

10. Payment

Payment must be successfully authorized before an order can be processed.

We may use third-party payment processors to securely process payments. We generally do not directly store complete payment card information on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

11. Shipping and Delivery

We will process and dispatch orders according to the shipping information provided on the product page or during checkout.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Courier delays

  • Weather

  • Customs processing

  • Public holidays

  • Incorrect addresses

  • Delivery attempts

  • Events outside our reasonable control

Once an order has been shipped, tracking information may be provided where available.

Customers are responsible for ensuring that someone is available to receive the package where required.

12. International Orders

For international orders, the customer may be responsible for applicable:

  • Customs duties

  • Import taxes

  • Local taxes

  • Brokerage fees

  • Other charges imposed by the destination country

These charges are generally outside our control.

Customers are responsible for complying with applicable import laws and regulations in their country.

13. Delivery Problems

If your order does not arrive within the expected delivery period, please contact us so we can investigate the shipment.

If tracking shows that an order has been delivered but you cannot locate it, we may ask you to check with household members, neighbors, the delivery location, or the relevant carrier before further investigation.

We may require additional information to investigate delivery issues.

14. Returns

Our return policy allows eligible customers to request a return within 14 days of receiving their order.

Please refer to our Return & Refund Policy for complete information regarding eligibility, return shipping, and refunds.

Customers must contact us before sending an item back.

15. Return Shipping

For damaged, defective, incorrect, or significantly misdescribed items, Clynta.shop will cover the applicable return shipping costs where the return is approved.

For change-of-mind or no-reason returns, the customer is responsible for return shipping costs.

Applicable original delivery charges may also be deducted from the refund for change-of-mind or no-reason returns.

16. Refunds

After an approved return is received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method.

The time required for funds to appear in your account depends on your payment provider or financial institution.

We may withhold or adjust a refund where an item does not meet the applicable return conditions, subject to applicable law.

17. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us promptly.

We may request photographs or other information to help us investigate the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

18. Exchanges

Where available, exchanges may be offered at our discretion or as required by applicable law.

If an exchange is not available, we may instead provide a refund where appropriate.

Customers should contact us before returning an item for an exchange.

19. Cancellation of Orders

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Nothing in this section limits any cancellation rights provided by applicable consumer protection laws.

20. Intellectual Property

All content on Clynta.shop, including where applicable:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Layout

  • Images

  • Videos

  • Other original materials

is protected by applicable intellectual property laws.

You may use the website for personal and legitimate shopping purposes only.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without appropriate authorization.

21. Customer Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content to us, you agree that you have the right to submit that content.

You must not submit content that:

  • Is false or misleading.

  • Infringes another person's intellectual property rights.

  • Contains unlawful, threatening, abusive, or defamatory material.

  • Contains malicious software.

  • Violates another person's privacy.

  • Is spam or promotional material unrelated to the purchase.

Where legally permitted, you grant us a non-exclusive right to use submitted content for legitimate business and promotional purposes.

We reserve the right to remove content that violates these Terms or applicable law.

22. Third-Party Services and Links

Our website may use third-party services, payment providers, delivery providers, analytics services, or other external services.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

Your use of third-party services may be subject to their own terms and privacy policies.

23. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing orders, you acknowledge that information may need to be collected and processed for purposes such as:

  • Processing orders

  • Taking payments

  • Delivering products

  • Providing customer support

  • Preventing fraud

  • Meeting legal obligations

  • Improving our website and services

Please review our Privacy Policy for additional information.

24. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve the customer experience.

Where required, we will request appropriate consent for non-essential cookies.

25. Promotions and Discount Codes

Promotional offers, discount codes, and sales may be subject to additional terms.

Unless otherwise stated:

  • Discount codes must be used before their expiry date.

  • Only eligible products may qualify.

  • Promotional offers cannot be exchanged for cash.

  • We may limit the use of promotional codes.

  • Promotions may not be combined unless expressly stated.

We reserve the right to correct obvious errors in promotional offers.

26. Prohibited Activities

You agree not to use Clynta.shop to:

  • Commit fraud.

  • Engage in unlawful activity.

  • Misrepresent your identity.

  • Abuse promotional offers.

  • Submit fraudulent claims.

  • Attempt unauthorized payment transactions.

  • Interfere with website security.

  • Attempt to gain unauthorized access to accounts or systems.

  • Upload harmful or malicious content.

  • Scrape or copy website content without authorization.

  • Use the website in a manner that could damage our business, website, or customers.

27. Account Security

If you create an account with Clynta.shop, you are responsible for keeping your login credentials confidential.

You should notify us if you believe your account has been accessed without authorization.

We are not responsible for losses caused by your failure to keep your account credentials secure, except where applicable law provides otherwise.

28. Website Availability

We aim to keep Clynta.shop available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from viruses or other harmful components.

  • Compatible with every device or browser.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Clynta.shop will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights or liability for fraud or other matters where exclusion is prohibited by law.

30. Product Use and Customer Responsibility

Customers are responsible for using products appropriately and following any instructions, care information, warnings, or safety information supplied with the product.

For children's costumes, parents, guardians, or supervising adults should use appropriate judgment regarding sizing, fit, accessories, and supervision during use.

31. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • War or civil unrest

  • Government actions

  • Strikes

  • Transportation disruptions

  • Courier interruptions

  • Internet or telecommunications failures

  • Power outages

  • Public health emergencies

  • Other events beyond our reasonable control

Where possible, we will take reasonable steps to minimize the impact of such events.

32. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this website with a revised "Last Updated" date.

Your continued use of Clynta.shop after changes are posted means that the updated Terms will apply to future use of the website and future transactions, subject to applicable law.

33. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

34. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

35. Governing Law

These Terms are governed by the laws applicable to the operation of Clynta.shop, subject to any mandatory consumer protection rights that apply to customers in their jurisdiction.

Where applicable law provides consumers with rights that cannot legally be excluded by contract, those rights remain unaffected by these Terms.

36. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us through the contact details provided on Clynta.shop.

Clynta.shop

Thank you for shopping with us.