Shipping Policy

Last Updated: October 3, 2026

At Clynta.shop, we aim to provide a reliable and straightforward shipping experience. Our children's costumes are custom-made to order, so additional preparation time is required before your order is dispatched.

All orders are shipped from the United Kingdom (UK).

1. Processing & Dispatch Time

Because our costumes are custom-made, orders require 7–10 days for preparation before dispatch.

This preparation period begins after your order has been successfully placed and payment has been confirmed.

Please allow the full 7–10 day preparation period before expecting your order to be dispatched.

Once your item has been prepared and dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

After dispatch, the estimated delivery time is 4–5 days for available shipping destinations.

Therefore, the estimated overall timeframe from placing an order to delivery is approximately:

7–10 days preparation + 4–5 days delivery

Delivery estimates are provided as an indication and may vary depending on the destination, carrier, customs processing, weekends, public holidays, and circumstances outside our control.

3. Shipping From the UK

All orders are dispatched from the United Kingdom.

The destination country may determine the available shipping service, carrier, tracking availability, and any applicable customs or import requirements.

4. Shipping Destinations

We ship to countries where shipping services are available and where we are able to legally deliver the relevant products.

Shipping availability may vary by product and destination.

If shipping is unavailable to your location, the destination may not be available for checkout.

5. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, shipping service, order, and other applicable factors.

6. Tracking Information

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the parcel.

Please use the tracking information provided to monitor your shipment.

7. Delivery Estimates

Our estimated delivery timeframe is:

• Custom-made preparation: 7–10 days

• Estimated delivery after dispatch: 4–5 days

• Estimated total timeframe: approximately 11–15 days

These are estimated timeframes and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside our reasonable control.

8. Delays

Occasionally, an order may be delayed because of circumstances such as:

• Courier or postal delays

• Severe weather

• Public holidays

• Customs processing

• Transportation disruptions

• Incorrect or incomplete delivery information

• Delivery attempts

• High shipping volumes

• Operational disruptions

• Events beyond our reasonable control

If your order is delayed, please check the tracking information first. You may also contact us if you need further assistance.

9. Customs, Duties & Import Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

Any such charges that are imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

Clynta.shop does not control customs decisions, customs processing times, or charges imposed by local authorities.

Customers are responsible for complying with applicable import requirements in their country.

10. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Name

• Street address

• City

• Postal/ZIP code

• Country

• Contact information

We are not responsible for delivery problems or additional costs caused by incorrect or incomplete information supplied by the customer.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will make reasonable efforts to assist, but changes may not be possible once an order has entered production or been dispatched.

11. Missed Deliveries

If a carrier attempts delivery and nobody is available to receive the parcel, the carrier may provide instructions for another delivery attempt or collection.

Customers should follow the carrier's instructions and monitor the tracking information.

If a parcel is returned to us because it was not collected or delivery could not be completed, additional shipping costs may apply before the parcel can be sent again.

12. Lost or Missing Parcels

If your parcel appears to be delayed or missing, please contact us so we can review the available tracking information and, where appropriate, contact or work with the shipping carrier to investigate.

If tracking confirms that a parcel has been delivered, please first check with household members, neighbors, reception areas, safe places, or the carrier for additional delivery information.

13. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where appropriate, we may request photographs of the packaging and the item to help us investigate the issue with the carrier.

14. Delivery to the Wrong Address

If an order is delivered to the address provided incorrectly by the customer, we may not be able to recover or redirect the parcel.

Any additional shipping costs required to resend an order may be the customer's responsibility where the original delivery problem resulted from incorrect information supplied by the customer.

15. Order Changes Before Dispatch

Because our products are custom-made, please contact us as soon as possible if you need to change order details.

We will try to accommodate changes where production has not yet started.

Once an item has entered production or has been dispatched, changes may no longer be possible.

16. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Because our costumes are custom-made, cancellation may not be possible once production has started.

Any cancellation rights that apply under applicable consumer protection laws remain unaffected.

17. Multiple Items in One Order

If an order contains multiple items, the items may be dispatched together or separately depending on availability and order processing.

If items are dispatched separately, separate tracking information may be provided where available.

18. Delivery Time Calculation

The 7–10 day preparation period applies before dispatch because each costume requires custom preparation.

The 4–5 day delivery estimate begins after the order has been dispatched.

Delivery time therefore should not be calculated from the date the order is placed alone.

19. Weekends and Public Holidays

Preparation and delivery schedules may be affected by weekends, public holidays, courier operating schedules, and other non-working periods.

Such periods may affect the actual time required to prepare or deliver an order.

20. Shipping Restrictions

Some destinations may be unavailable due to carrier restrictions, customs requirements, legal restrictions, service availability, or other circumstances.

If we cannot ship an order to the selected destination, we will contact the customer regarding the available options.

21. Delivery Address Security

Customers should provide a secure delivery address where parcels can be safely received.

Clynta.shop is not responsible for parcels that are lost after confirmed delivery to the address provided by the customer, except where applicable law provides otherwise.

22. Shipping Communication

We may contact you regarding your order if we need additional information to process or deliver it.

Please ensure that the email address and contact details provided with your order are accurate and accessible.

23. Changes to Shipping Services

Shipping carriers and services may change from time to time due to availability, destination restrictions, operational requirements, or other circumstances.

Where necessary, we may use an alternative carrier or shipping service capable of delivering the order to the selected destination.

24. Important Shipping Summary

For quick reference:

Ships From: United Kingdom (UK)

Custom-Made Preparation: 7–10 days

Estimated Delivery After Dispatch: 4–5 days

Estimated Total Time: Approximately 11–15 days

Tracking: Provided where available

International Duties/Taxes: May apply depending on destination and may be the customer's responsibility

Because our costumes are custom-made, please allow sufficient time for the preparation and delivery process before placing your order.

25. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact Clynta.shop customer support.

We are happy to assist you with your order and provide available shipping information.

Clynta.shop

Custom-made costumes, prepared with care and shipped from the UK.