Return & Refund Policy

At Clynta.shop, we want you to be happy with your purchase. We offer returns and refunds for eligible items under the terms below.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the costume must be unused, unworn, undamaged, and in its original condition and packaging, with any included accessories or tags.

Returns requested after 14 days may not be accepted, except where required by applicable consumer protection laws.

How to Request a Return

To request a return, please follow these steps:

1. Contact Us
Contact the Clynta.shop customer support team within 14 days of receiving your order and provide your order number and the reason for the return.

2. Provide Details
If the item is damaged, defective, incorrect, or significantly different from the product ordered, please provide photos or other relevant details so we can review the issue.

3. Wait for Return Instructions
Our support team will review your request and, if the return is approved, provide you with the return instructions and shipping details.

4. Send the Item Back
Pack the item securely and return it according to the instructions provided by our support team. Please do not send an item back without contacting us first.

5. Inspection & Refund
Once we receive the returned item, we will inspect it. If it meets our return conditions, we will process the eligible refund.

When We Pay for Return Shipping

Clynta.shop will cover the return shipping costs when the item you received is:

• Damaged or defective

• The wrong item or size was sent

• Significantly different from the product description or order

Please contact us before returning the item so we can provide the appropriate return instructions.

When the Customer Pays for Return Shipping

If you are returning an item for no reason or simply because you changed your mind, you are responsible for the return shipping costs.

Any applicable original delivery charges may also be deducted from your refund.

The item must be unused, unworn, and returned in its original condition and packaging.

Refunds

Once we receive and inspect the returned item, your eligible refund will be processed to the original payment method.

For change-of-mind or no-reason returns, return shipping costs and applicable delivery charges will be deducted from the refund.

The time required for the refund to appear may depend on your payment provider.

Important Conditions

• Return requests must be made within 14 days of receiving your order.

• Items must be unused, unworn, and in their original condition and packaging.

• Items that have been worn, washed, damaged, altered, or otherwise used may not be eligible for a refund.

• Customers must contact Clynta.shop before sending an item back.

• Please provide your order number when requesting a return.

• We cover return shipping for damaged, defective, incorrect, or significantly misdescribed items.

• Customers pay return shipping for change-of-mind or no-reason returns.

• Return and refund eligibility may also be subject to applicable consumer protection laws.

Contact Us

If you need to request a return or have questions about our return and refund policy, please contact Clynta.shop customer support. We will be happy to assist you.

Clynta.shop
Simple shopping. Reliable service.